Help centre
How can we help you?
Answers to the most common questions, step by step.
Getting started
1. Create an account
Sign up with your email address or with Google. We send you an email to confirm the address.
2. Add your company
Enter the tax number (EDB). The name, address and VAT status come from UJP's register.
3. Connect to UJP
In the company settings, enter your eUJP user and add your certificate — upload the file or use your USB token.
4. Send your first invoice
Choose the buyer, add the items and send. You will see when UJP and the buyer accept it.
Questions and answers
Account and logging in
I didn't get the email to confirm my address
Look in the spam folder first. If it isn't there, log in and start adding your company — the notice that asks you to confirm your email has a button to send it again.
I forgot my password
On the log-in page choose “Forgot password?”. We send you a link that works for one hour.
Can I log in with Google?
Yes. You can sign up with Google, or link Google to an existing account in your account settings.
Company and the UJP connection
What do I need to connect to UJP?
Three things: the company's tax number, a user in e-UJP with e-Faktura privileges, and a digital certificate registered in e-Faktura.
Where do I find my eUJP user ID?
In UJP's e-Faktura web application, on your profile screen.
The company is not found by its tax number
Check all 13 digits. Brza Faktura reads the details from UJP's register of taxpayers, so the company has to be registered there.
Can I add more than one company?
Yes. One account can have several companies and you switch between them from the menu.
Certificate and signing
Which certificates can I use?
Any valid certificate from a qualified trust service provider in North Macedonia, as a file or on a USB token. It has to match the company that sends the document.
How does signing with a USB token work?
Install our browser extension “Brza Faktura – UJP Signer” and its small helper app for Windows — the company settings show how. When you send a document, the app asks the token to sign. Your key never leaves the token.
UJP says the certificate doesn't match the tax number
The tax number in the certificate has to be the tax number of the company that sends the document. Check that you added the right certificate.
Invoices
Can I change an invoice after sending it?
No. A sent document is never edited. You cancel it with a storno or replace it with a correction — both are on the invoice's page.
Can I download an invoice as a PDF?
Yes — in Macedonian, Albanian or English, with the QR code.
Can I bring in invoices I have already issued in e-Faktura?
Yes. You import them month by month from the company settings, and their buyers are added as clients.
Received invoices
Where do I see invoices sent to my company?
Under “Received invoices”. Pick a period of up to one month and press “Sync from UJP”.
How do I accept or reject an invoice?
Open the invoice and choose Accept or Reject. When you reject, you choose a reason from UJP's list.
Team
How do I invite a colleague or my accountant?
From Team, send an invitation by email or share the invitation link. You choose the person's role.
Who can send to UJP?
The owner, admins and accountants. People with other roles can't sign and send.